Refund Policy
Effective Date: July 20, 2026
At Nekxi.com, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.
1Returns & Refunds
- Refund or replacement requests must be made within 7 days of receiving your order.
- Items must be unused, in their original condition, and in their original packaging.
- Products that are damaged due to misuse or normal wear are not eligible for a refund.
2Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will review your request and provide a replacement or refund if applicable.
3Non-Refundable Items
The following items are not eligible for refunds unless they arrive damaged or incorrect:
4Refund Process
Once your refund request is approved, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
WhatsApp: 01577-778881
Email: support@nekxi.com